Does price include customs duty in your country ?

Sorry ,all of our price don’t include the customs duty, you need to pay for it by yourself,but generally speaking ,we will put low amount on the invoice to avoid the customs duty ,for example ,only put below USD 18 or Euro 22 ,or GBP 18 ,and so on.

Does we deliver to P.O. Boxes, APO or FPO addresses?

We will deliver to P.O. Boxes if you choose standard shipping by post ,but don’t reach APO or FPO addresses, but you choose the expedited shipping ,we don’t reach P.O. boxes too,thanks.

How can I check my order's status?

You may check the status of your order by logging into your account. We will also notify you of any updates or issues with your order by email. Please be sure to check your email frequently. In addition, once your order ships, a tracking number will be emailed to you.

What should I do if I receive a damaged part, a part that I did not order, or missing a part ?

If your order was damaged, misdelivered, or missing an item, please contact us within 2 business days of receiving your order. Most cases regarding these issues will need to be submitted in the "RMA" section of our email support.

Can I cancel order after place an order ?

We only accept the cancellation of the order before shipping ,if we shipped it to you ,and it’s on the way to you ,it can’t return,so it can’t cancel then .You have to send it back at your cost when you receive it ,after I received it , will send you the full refund then.

Does we offer technical support or advice for parts and accessories?

Yes, please contact us through our email support during normal business hours to consult with our knowledgeable parts specialists.

How can I check price, shipping cost, or availability of an item from Cozy-Mart.com?

For pricing and shipping estimates, please add the part(s) to the shopping cart, input your zip code, and choose the shipping method. For over-sized or heavy parts, the shipping costs may be adjusted for additional charges.

Does Cozy-Mart.com accept phone, fax, or email orders?

Unfortunately, due to security reasons, all orders must be placed online through the website.

How can I place an order on Cozy-Mart.com?

You can place an order online by adding the parts to the shopping cart. Enter your zip code and continue to our quick and secure check-out system. Please be sure to create an account with us prior to placing the order.

May I combine two separate orders to save on shipping costs?

Yes, our system allow us to combine two or more separate orders ,the shipping costs will be calculated according to the total weight and dimension for your combined order, it will salve on the shipping cost for you if you order more ,thanks.

Was my order submitted successfully? I didn't see an order confirmation page.

After you click the "submit" button, you will receive a sales order number. Our system will also send a confirmation receipt of the order to your email. If you have not received either of these two after clicking the submit button, log back in and refresh your order status page. This will confirm whether or not your order was successfully processed. Please check your spam/junk folder as well. If this fails, please contact us immediately.

Can I change my order once it has been submitted?

We can remove parts from an existing order. However, our system is unable to add or replace parts on an existing order. You can contact us to cancel your current order if it hasn't been shipped, which will allow you to submit a new order that includes all the parts.

What should I do if I place a duplicate order by mistake?

If this occurs, please inform us by email as soon as possible. We can void the duplicate order for you as long as it has not been invoiced or shipped. Once an order has been cancelled, you will receive a cancellation confirmation via email. If you do not receive a confirmation after cancelling an order, please contact us to verify that the order has been cancelled.

How do I obtain assistance if I have problems logging in Cozy-Mart.com?

Please verify that you are using the correct email address and password. If you forgot your password, our "forgot password" function can help you reset. If you still cannot log in, please contact us.

Is the Cozy-Mart.com website secure? What security features are in place to safeguard my information?

Security is a top priority at Cozy-Mart.com. We use the most advanced form of SSL software available: 128-bit encryption by VeriSign. All information (such as your name, address, and e-mail address) is safely stored behind a firewall. We store this information so that you do not have to re-enter the same details each time you make a purchase. Rest assured that we do not store any of your personal financial information.

Does Cozy-Mart.com sell or release my personal information?

Your privacy is our utmost concern. We do not share or release any of your information to third parties. All of your information is encrypted and only used for processing orders. For additional information, please refer to our Privacy Policy.

Why is my shipping address required to be on file with my credit card company?

This security measure is designed to protect our customers from identity theft and fraudulent transactions while ordering online. Our customers' privacy is a great concern to us. When the customer's shipping address is different from the billing address, the customer is required to add the shipping address onto their credit/debit card records as an "alternate shipping address". The reason we require customers to add the address on file is because the cardholder is the only person who has the authority to add an "alternate shipping address" on file with their account. Without this policy in place, anyone who obtains a credit card number can place an online order and have that order shipped to anywhere in the United States. By decreasing the possibility of fraud, our customers can be assured that their information is safe with us. In addition, if an order is not verified within 3 days, the order will be cancelled.

What payment methods does Cozy-Mart.com accept?

At this time, we can only accept Paypal accounts with verified shipping and billing addresses. Wire transfer/direct deposit is also available for certain orders if your order amount is over USD 600 per time; please contact us for more information.

Where do I ship ?

We ship and reach USA,Canada,New Zealand, Australia, Russia, UK, Switzerland, Norway, Sweden, Spain, Slovenia, Slovakia, Romania, Portugal, Poland, Netherlands, Malta, Luxembourg, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czech Republic, Cyprus, Bulgaria, Croatia, Austria, Belgium.But about USA, we do not ship to Puerto Rico, Guam, or the Virgin Islands. We can only ship to an address within the 50 states.

If I select an expedited shipping option, how long will it arrive ?

All orders have a standard processing time of 1-2 business days, regardless of which shipping option is selected.But expedited shipping will only cost 2 – 4 business days to arrive after shipping ,generally speaking.

How do I obtain a tracking number for my order?

Once your order is ready for shipment, an E-mail with the tracking number is automatically emailed to you. You will see the tracking no. and shipping method and estimated arrived time in your e-mail,also you can track it on online by yourself .

What is "Best Standard Delivery"?

All orders which have "Best Standard Delivery" selected will be shipped by China post And Bpost service,it will cost 10-15 days to arrive after shipping ,generally speaking. If you choose the expedited shipping ,it will only cost 3 or 5 days to arrive after shipping ,for example, DHLand UPS ,thanks.

The shipping carrier returned my order/package to us. What happens now?

Sometimes ,the package will return to us because of some problems ,we will contact you immediately when I get it back ,the replacement or refund will depend on you ,thanks.

My package is currently in transit, can I request to hold my package(s)?

Sorry ,it can’t ,because we shipped it to you from China ,you have to receive it ,then send it back by yourself.

My package is currently in transit, can I request to have the delivery address changed?

Once an order is in transit, we cannot reroute a package to an alternate location. This is a precautionary measure to safeguard against fraud. An order can only be shipped to the specified address on the original order. In certain cases, we can reroute your order to a local UPS or DHL Customer Center for Will Call. Please contact us for more information by E-mail.

How can I obtain additional information regarding deliveries from the shipping carrier?

For additional information, please check the tracking no. on carrier website USPS/UPS/DHL/EMS/SF-Express/Bpost InfoNotice. UPS : www.ups.com DHL : www.dhl.com USPS : www.usps.com EMS: www.ems.com.cn Bpost: www.bpostinternational.com

My tracking number is not working, what should I do?

It usually takes a few days for the tracking number to show any progress if you choose the post service as standard shipping,such as china post and Bpost, as you know ,it’s international shipping ,sometimes it’s a little delay in transit ,please wait for a while .But you choose the expedited shipping ,you can call UPS,DHL and SF-express service to check ,it will only cost 3 or 5 days to arrive after shipping.

How do I request for a return/refund?

Please follow the steps listed below to ensure your return will be handled promptly and efficiently: 1. Please submit a request for an RMA through our email support on the contact us page. 2. Provide us with the sales order, invoice number, the part numbers that you are returning, condition of the package and the reason for the return. 3. If the RMA is authorized, our customer service department will email the RMA form to your registered email address. 4. You will need to print and fill out the form completely. 5. Please put the RMA form together with the return parts and ship the returning package to the indicated address. 6. Submit the tracking number for return shipment with the RMA number through contact us.

What is the standard return policy for parts and accessories?

The customer must inform us within 15 days of receiving their order to be eligible for an RMA. We must be notified within 2 days of receiving an order regarding damaged/missing parts or lost packages. Refund eligibility will depend on whether the parts meet our return guidelines. For further information, please refer to our Return Policy.

If the returned part does not meet the return policy, what will happen?

If a returned part is not eligible for a refund, we will inform the customer immediately by email. The part in question can be returned back to the customer at their own cost. The customer is responsible for returning the part back to us in the condition that it was shipped (ex. original package intact, cannot be damaged, in resalable condition, etc.)

What do I do if I believe the part I received is defective?

If a part is deemed to be defective, please contact us immediately so that we can assist you with a warranty on the part. We will work with you to have the part shipped back. Once we receive the returned part, our parts specialists will inspect and test the part for defective qualities. If the part is determined to be defective, we will file a claim with the manufacturer and ship out a replacement to the customer as soon as possible. If the part is not defective, the customer will be given the option to have the part shipped back at his/her own cost.

What address should I send my return to?

The return address will be provided to you within the RMA form. We will email you the RMA information within 24-48 hours once your return request has been approved. Please be sure to check your email frequently for updates.

Where do I ship from ?

We ship it to you from China directly .

How long does it generally take for an order to be processed?

It generally takes within 24 hours for us to process an order after it has been approved except weekend and holiday. Once the order ships, its estimated time of arrival is determined by the selected shipping method and your shipping address.